Growix:
Smart QR System
An innovative reputation management platform that leverages dynamic QR technology to help businesses capture positive feedback and manage concerns privately.
The Challenge
Online reviews can make or break a business. Often, happy customers forget to leave reviews, while unhappy ones are quick to vent on public platforms like Google or Yelp. Business owners needed a way to encourage positive reviews while intercepting negative feedback privately to resolve issues.
The project required:
- A way to distinguish between satisfied and dissatisfied customers instantly.
- Dynamic QR codes for each business that link to a custom landing page.
- A subscription model for business owners to access the service.
- Automated redirection based on user rating.
The Solution
We developed Growix as a comprehensive SaaS platform using Laravel. The heart of the system is the "Review Filter" logic. When a customer scans the QR code, they are asked to rate their experience.
**The Filter Logic:** If the customer selects 4 or 5 stars, the system automatically redirects them to the business's official Google Review page. If they select 3 stars or less, they are redirected to a private feedback form that notifies the owner immediately.
**SaaS Management:** We integrated Razorpay to handle monthly and yearly subscriptions, providing business owners with a dashboard to track their QR scans, review redirections, and private feedback received.
Core Features
Smart Redirection
Logic-based routing that sends happy customers to public review sites and others to private forms.
Dynamic QR Engine
Generate and manage high-quality QR codes for tables, counters, or marketing materials.
Admin Dashboard
Track analytics on total scans, star ratings received, and redirection success.
Subscription Billing
Automated recurring payments and plan management using Razorpay.
Feedback Portal
Private area for owners to read and respond to customer concerns before they go public.
White-Label Options
Allow businesses to customize the landing page with their own logos and brand colors.
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