"Filtering public customer opinions, generating customizable dynamic QR layouts, and tracking multi-store feedback logs. We engineered a robust reputation management SaaS portal."
Project Challenges & Objectives
Dissatisfied clients rush to write negative public reviews, while happy ones rarely do. The goal was to build a filtering loop:
Intelligent Filter
Direct 4-5 star reviews directly to Google, while steering lower ratings to private logs forms.
Dynamic QR Codes
Generate unique vectors matching business IDs instantly, allowing quick downloads for counter placards.
Subscription Billing
Automate month/year subscription setups via Razorpay, enabling clean dynamic paywall gates.
Feedback Alerts
Notify store owners via real-time alerts the moment a negative rating is captured to enable quick resolutions.
How We Built It: SaaS Solutions Architecture
We engineered a robust platform using Laravel multi-tenant subscriptions, dynamic QR vectors generation, and database ratings routing logic.
Rating Filter Logic
Routing customer feedback endpoints dynamically based on raw star counts to direct users to correct public or private destinations.
Dynamic QR Renders
Leveraging PHP vectors library to render custom QR codes matching business dashboard settings dynamically without latency.
Razorpay SaaS Flow
Seamless recurring subscription billing models mapped in Laravel to provision client access gates smoothly.
Private Feedback Logs
Securing negative review logs inside encrypted MySQL database schema logs, accessible only by verified administrators.
Instant Alerts Pipeline
Connecting SMS and email triggers to notify client executives instantly when negative logs are posted.
White-Label Branding
Implementing dynamic client theme stylesheets, allowing store owners to customize feedback headers with brand vectors.
Frequently Asked Questions
Q. How does the smart routing logic direct reviews?
When a customer scans a table QR, they are presented with a rating screen. If they choose 4 or 5 stars, they are routed to the public Google Review page. If they choose 1-3 stars, they are sent to a private contact page.
Q. Can we customize the landing pages for each business table?
Yes. The SaaS console includes color pickers and image upload controls, letting businesses white-label review screens with their custom logos and styling.
Q. How does the notification pipeline dispatch alerts?
Low reviews trigger background jobs that dispatch instant SMS and email notifications to the restaurant manager, giving them the chance to resolve issues before the customer leaves.
Q. Are subscription paywalls handled automatically?
Yes. Razorpay handles payment events. If a user cancels or misses a renewal payment, webhook triggers automatically freeze their active QR redirection pages.
Other Projects
See how we've built custom portals to drive growth.
